JUSTICE KWARTENG, A.; ANANE, E. .; KOFI GYIMAH, E.; MENSAH, J. A Service Quality Gap Analysis: Evidence from External Customers of University of Cape Coast. Journal of Educational Management, [S. l.], v. 10, n. 1, p. 1–25, 2019. DOI: 10.47963/jem.v10i.1418. Disponível em: https://journal.ucc.edu.gh/index.php/jem/article/view/1418. Acesso em: 3 jul. 2024.