Psychological Contract Breach, Organisational Identification and Employee Performance: Mediating Role of Prosocial Organisational Behaviour

Abstract

This study draws on psychological contract and social exchange theories to examine how prosocial organisational behaviour mediates the impact of psychological contract breach (PCB) on employee performance within the hospitality sector in Accra Metropolis, Ghana. A quantitative research approach was adopted, utilising a survey design to collect data from a sample of 84 hotel employees. The data were analysed using structural equation modelling (SEM) with SmartPLS software to test the proposed research model. The findings indicate that prosocial behaviour significantly enhances employee performance, while psychological contract breach has a negative but non-significant effect on performance. Additionally, prosocial behaviour partially mediates the positive relationship between organisational identification and employee performance among hotel employees in Ghana. The study recommends that hotel management in Ghana should focus on promoting organisational identification by fostering an inclusive and diverse workplace culture. These measures can contribute to creating a supportive work environment that enhances employee performance.