Effect of Employee Job Satisfaction on the Relationship Between Leadership Styles and Psychological Well-Being Among Health Workers in a Developing Economy: The Quantitative Approach

Authors

  • Eric Gonu
  • Naomi Asumasem Abilla Kings Medical Centre, Bontanga, Tamale
  • Moses Segbenya

DOI:

https://doi.org/10.47963/jobed.v13i.1597

Keywords:

transformational leadership style, servant leadership style, employees’ psychological well-being,, employee job satisfaction., PLS-SEM

Abstract

This study examined the effects of transformational and servant leadership styles on the employees’ psychological well-being as well as the mediating role of job satisfaction in the relationship between transformational leadership and servant leadership styles and the psychological well-being of the employees. This quantitative and explanatory-based study employed the leader-member exchange theory. Structured questionnaire was employed to gather primary data from 155 out of over 300 health workers in a developing economy through the simple random sampling technique. The data was then processed with the IBM SPSS and Smart-PLS 4.0. Based on the PLS-SEM technique. The study found that transformational and servant leadership styles positively affected the psychological well-being of health workers in a developing economy. Also, job satisfaction partially mediated the relationship between transformational leadership style and the health workers’ psychological well-being. It was also found that job satisfaction significantly mediated the relationship between servant leadership style and employee well-being in the health sector of a developing economy. The study concluded that the presence of employee job satisfaction indirectly improves the relationship between leadership styles and psychological well-being in the health sector.  It was recommended that the management of health facilities in developing economies should adopt and/or improve upon the transformational and servant leadership styles to attain employee satisfaction and thereby, strengthen their psychological well-being.

 

Downloads

Download data is not yet available.

References

REFERENCES

Ab Rahman, M. R. Z. B., & Jantan, A. H. (2020). Leadership Style for Generation Y in Today’s Workforce, a Case of Malaysia. Journal of International Business and Management, 3(4), 1-11. DOI: https://doi.org/10.37227/JIBM-2019-04-72

Abubakari, A. R., Yakubu, H., Abdula, A. A., & Sulemana, F. (2022). The link between Firm-Related Diversity and Staff Motivation in Tamale Teaching Hospital. Open Journal of Business and Management, 10(5), 2729-2756. DOI: 10.4236/ojbm.2022.105135

Albrecht, S. L., Bakker, A. B., Gruman, J. A., Macey, W. H., & Saks, A. M. (2015). Employee engagement, human resource management practices, and competitive advantage: An integrated approach. Journal of organizational effectiveness: People and performance, 2(1), 7-35. doi.org/10.1108/JOEPP-08- 2014-0042

Algarni, M. A., & Munshi, A. (2023). The roles of servant leadership style, LMX style, and leadership effectiveness on employees' engagement in Medina hotels. International Journal of Knowledge Management in Tourism and Hospitality, 3(2), 149-170. https://doi.org/10.1504/IJKMTH.2023.132783

Alvi, U. (2017). The effect of psychological well-being on employee job performance: Comparison between the employees of projectized and non-projectized organizations. Journal of Entrepreneurship & Organization Management, 06(01), 8–12. DOI: 10.4172/2169- 026X.1000206

Alrawadieh, Z., Demirdelen Alrawadieh, D., Olya, H.G.T., Erkol Bayram, G., & Kahraman, O.C. (2023). Gender and Tourism Sustainability . (1st ed). Routledge.

Amoako-Asiedu, E., & Obuobisa-Darko, T. (2017). Leadership, employee engagement and employee performance in the public sector of Ghana. Journal of Business and Management Sciences, 5(2), 27-34. DOI:10.12691/jbms-5-2-1

Arnold, K.A. (2017). Transformational Leadership and Employee Psychological Well-Being: A Review and Directions for Future Research. Journal Occupational Health Psychology, 22, 381– 393. https://doi.org/10.1037/ocp0000062

Banks, G. C., Gooty, J., Ross, R. L., Williams, C. E., & Harrington, N. T. (2018). Construct redundancy in leader behaviors: A review and agenda for the future. The Leadership Quarterly, 29(1), 236-251. https://doi.org/10.1016/j.leaqua.2017.12.005

Carless, S. A., Wearing, A. J., & Mann, L. (2000). A short measure of transformational leadership. Journal of business and psychology, 14, 389- 405. https://doi.org/10.1023/A:1022991115523

Chan, S. C. (2020). Transformational leadership, self-efficacy and performance of volunteers in non- formal voluntary service education. Journal of Management Development, 39(7/8), 929-943. https://doi.org/10.1108/JMD-03-2020-0078

Correia, R. J., Dias, J. G., Teixeira, M. S., & Campos, S. (2023). Building competitive advantages and business success: the role of learning orientation, reward systems, and entrepreneurial orientation. European Business Review, 35(1), 92-119. https://doi.org/10.1108/EBR-03-2022-0051

Charoensukmongkol, P., & Puyod, J. V. (2021). Influence of transformational leadership on role ambiguity and work–life balance of Filipino University employees during COVID-19: does employee involvement matter. International Journal of Leadership in Education, 1-20. https://doi.org/10.1080/13603124.2021.1882701

Chiniara, M. & Bentein, K. (2018). The servant leadership advantage: when perceiving low differentiation in leader-member relationship quality influences team cohesion, team task performance and service OCB. Leadership Quarterly, 29(2)333-345. https://doi.org/10.1016/j.leaqua.2017.05.002

Chon, K. K. S., & Zoltan, J. (2019). Role of servant leadership in contemporary hospitality. International Journal of Contemporary Hospitality Management, 31(8), 3371- 3394. https://doi.org/10.1108/IJCHM-11-2018-0935

Coetzer, M. F., Bussin, M. H. R., & Geldenhuys, M. (2017). Servant leadership and work- related well-being in a construction company. SA Journal of Industrial Psychology, 43, 1– 10. https://doi.org/10.1108/IJCHM-11-2018-0935

Cohen, W. M., Nelson, R. R., & Walsh, J. P. (2002). Links and impacts: the influence of public research on industrial R&D. Management science, 48(1), 1-23. https://doi.org/10.1287/mnsc.48.1.1.14273

Dooley, L. M., Alizadeh, A., Qiu, S., & Wu, H. (2020). Does servant leadership moderate the relationship between job stress and physical health. Sustainability, 12(16), 6591.

Easterby-Smith, M., Jaspersen, L. J., Thorpe, R., & Valizade, D. (2021). Management and business research. Sage. https://doi.org/10.3390/su12166591

Edwards, A. V., & Marcus, S. (2018). Employee perceptions of well-being programs. Journal of Social, Behavioral, and Health Sciences, 12(1), 7. https://doi.org/10.5590/JSBHS.2018.12.1.07

Etikan, I., & Bala, K. (2017). Sampling and sampling methods. Biometrics & Biostatistics International Journal, 5(6), 00149. DOI: 10.15406/bbij.2017.05.00149

Eva, N., Robin, M., Sendjaya, S., Van Dierendonck, D., & Liden, R. C. (2019). Servant leadership: A systematic review and call for future research. The Leadership Quarterly, 30(1), 111-132. https://doi.org/10.1016/j.leaqua.2018.07.004

Fuller, L. P. (2022). Employee Perception of Leadership Tolerance of Deviance and the Moral Disengagement from Organizational Citizenship Behavior. Journal of Human Resource and Sustainability Studies, 10(3), 356-379. DOI: 10.4236/jhrss.2022.103022

Gignac, G. E., & Szodorai, E. T. (2016). Effect size guidelines for individual differences researchers. Personality and individual differences, 102, 74-78. https://doi.org/10.1016/j.paid.2016.06.069

Hair, J., & Alamer, A. (2022). Partial Least Squares Structural Equation Modeling (PLS-SEM) in second language and education research: Guidelines using an applied example. Research Methods in Applied Linguistics, 1(3), 100027. https://doi.org/10.1016/j.rmal.2022.100027

Hair, J. F., Astrachan, C. B., Moisescu, O. I., Radomir, L., Sarstedt, M., Vaithilingam, S., & Ringle, C. M. (2021). Executing and interpreting applications of PLS-SEM: Updates for family business researchers. Journal of Family Business Strategy, 12(3), 100392. https://doi.org/10.1016/j.jfbs.2020.100392

Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook. New York, USA: Sage Publication. 10.1007/978-3-030-80519-7

Henseler, Jörg, Christian M. Ringle, and Marko Sarstedt (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43, 115-135.

Hewett, R., Liefooghe, A., Visockaite, G., & Roongrerngsuke, S. (2018). Bullying at work: Cognitive appraisal of negative acts, coping, wellbeing, and performance. Journal of occupational health psychology, 23(1), 71. https://doi.org/10.1037/ocp0000064

Huertas-Valdivia, I., Gallego-Burín, A. R., & Lloréns-Montes, F. J. (2019). Effects of different leadership styles on hospitality workers. Tourism management, 71, 402-420. https://doi.org/10.1016/j.tourman.2018.10.027

Huertas-Valdivia, I., González-Torres, T., & Nájera-Sánchez, J. (2022). Contemporary leadership in hospitality: A review and research agenda. International Journal Contemporary Hospitality Management. 34, 2399–2422. https://doi.org/10.1108/IJCHM-05-2021-0658

Hussain, M. K., & Khayat, R. A. M. (2021). The impact of transformational leadership on job satisfaction and organisational commitment among hospital staff: a systematic review. Journal of Health Management, 23(4), 614-630. https://doi.org/10.1177/09720634211050463

Iqbal, A., Ahmad, M. S., & Nazir, T. (2022). Does servant leadership predict innovative behavior above and beyond transformational leadership? Examining the role of affective commitment and creative self-efficacy. Leadership & Organization Development Journal, 44(1), 34-51. https://doi.org/10.1108/LODJ-01-2022-0016

Khattak, M. N., O'Connor, P., & Muhammad, N. (2023). The buffering role of servant leadership on the relationship between organizational politics and employee task performance and citizenship behaviors. Personnel Review, 52(3), 616-630. https://doi.org/10.1108/PR-11-2020-0848

Kauppila, O. P., Ehrnrooth, M., Mäkelä, K., Smale, A., Sumelius, J., & Vuorenmaa, H. (2022). Serving to help and helping to serve: Using servant leadership to influence beyond supervisory relationships. Journal of Management, 48(3), 764-790. 10.1177/0149206321994173

Kloutsiniotis, P. V., Mihail, D. M., Mylonas, N., & Pateli, A. (2022). Transformational Leadership, HRM practices and burnout during the COVID-19 pandemic: The role of personal stress, anxiety, and workplace loneliness. International Journal of Hospitality Management, 102, 103177. https://doi.org/10.1016/j.ijhm.2022.103177

Karatepe, O. M., Ozturk, A., & Kim, T. T. (2019). Servant leadership, organisational trust, and bank employee outcomes. The Service Industries Journal, 39(2), 86-108. https://doi.org/10.1080/02642069.2018.1464559

Lapointe, É., & Vandenberghe, C. (2015). Trust, social capital development behaviors, feedback seeking and emotional exhaustion during entry. In Academy of Management Proceedings, 1, p. 11494. https://doi.org/10.5465/ambpp.2015.11494abstract

Legutko, B. J. (2020). An exploration of authentic, servant, transactional, and transformational leadership styles in Fortune 500 CEO letters. Journal of Leadership Studies, 14(2), 44-51. https://doi.org/10.1002/jls.21683

Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant leadership: Development of a multidimensional measure and multi-level assessment. The Leadership Quarterly, 19(2), 161-177. https://doi.org/10.1016/j.leaqua.2008.01.006

Meyer, B., Zill, A., Dilba, D., Gerlach, R., & Schumann, S. (2021). Employee psychological well-being during the COVID-19 pandemic in Germany: A longitudinal study of demands, resources, and exhaustion. International Journal Psychology, 56, 532–550.

https://doi.org/10.1002/ijop.12743

Park, M. S. A., Goto, N., Kennedy, A., Raj, S., Dutson, A., Park, L., & Sovet, L. (2021). Positive orientation, job satisfaction and psychological well-being of mental health practitioners in Malaysia. Psychology, health & edicine, 26(10), 1219-1229. https://doi.org/10.1080/13548506.2020.1804599

Olaimat, A. N., Al-Nabulsi, A. A., Nour, M. O., Osaili, T. M., Alkhalidy, H., Al-Holy, M., ... & Holley, R. A. (2022). The effect of the knowledge, attitude, and behavior of workers regarding COVID-19 precautionary measures on food safety at foodservice establishments in Jordan. Sustainability, 14(13), 8193. https://doi.org/10.3390/su14138193

Pradhan, R. K., & Hati, L. (2022). The measurement of employee well-being: Development and validation of a scale. Global Business Review, 23(2), 385-407. https://doi.org/10.1177/0972150919859101

Puni, A., Hilton, S. K., & Quao, B. (2021). The interaction effect of transactional- transformational leadership on employee commitment in a developing country. Management Research Review, 44(3), 399-417. https://doi.org/10.1108/MRR-03-2020-0153

Rabiul, M. K., & Yean, T. F. (2021). Leadership styles, motivating language, and work engagement: An empirical investigation of the hotel industry. International Journal of Hospitality Management, 92, 102712. https://doi.org/10.1016/j.ijhm.2020.102712.

Rivkin, W., Diestel, S., & Schmidt, K. H. (2014). The positive relationship between servant leadership and employees' psychological health: A multi-method approach. German Journal of Human Resource Management, 28(1-2), 52-72. https://doi.org/10.1177/239700221402800104

Salama, W., Abdou, A. H., Mohamed, S. A. K., & Shehata, H. S. (2022). Impact of work stress and job burnout on turnover intentions among hotel employees. International Journal of Environmental Research and Public Health, 19(15), 9724. https://doi.org/10.3390/ijerph19159724

Farrington, S.M. & Lillah, R. (2019). Servant leadership and job satisfaction within private healthcare practices", Leadership in Health Services, 32 (1), 148-168. https://doi.org/10.1108/LHS-09-2017-0056

Skopak, A., & Hadzaihmetovic, N. (2022). The impact of transformational and transactional leadership style on employee job satisfaction. International Journal of Business and Administrative Studies, 8(3), 113. https://dx.doi.org/10.20469/ijbas.8.10001-3

Sullivan, G. S., & Sullivan, G. S. (2019). Servant leadership. Servant leadership in sport: Theory and practice, 67-79. DOIhttps://doi.org/10.1007/978-3-030-11248-6_4

Sullivan, G. M., & Feinn, R. (2012). Using effect size—or why the P value is not enough. Journal of Graduate Medical Education, 4(3), 279-282. https://doi.org/10.4300/JGME- D-12-00156.1

Tamakloe, S. A., Amponsah-Tawiah, K., & Mensah, J. (2022). Safety Climate and Psychological Well-Being Among Workers in the Ghanaian Aviation Industry: Does Fatigue Matter? Occupational Health Science, 6(2), 279-293. https://doi.org/10.1007/s41542-022-00110-2

Teimouri, H., Hosseini, S. H., & Ardeshiri, A. (2018). The role of ethical leaderships employee psychological well-being (case study: Golsar Fars Company). Journal of Human Behavior in the Social Environment, 28(3), 1–15. https://doi.org/10.1080/10911359.2018.1424063

Tongtong, Z., & Yusof, H. M. (2022). Transformational and Transactional Leadership Toward the Enhancement of Followers’ Trust and Psychological Well-Being. Higher Education and Oriental Studies, 2(2). https://doi.org/10.54435/heos.v2i2.54

Turner, P., & Turner, P. (2020). Why Is Employee Engagement Important? Employee Engagement in Contemporary Organizations: Maintaining High Productivity and Sustained Competitiveness, 57-84. https://doi.org/10.1007/978-3-030-36387-1

Udofia, C. (2022). Transformational Leadership Behavior of Nurse Leaders and Nurse’s Job Satisfaction and Retention: A Non-Experimental Quantitative Study. Northcentral University.

Van Dierendonck, D. (2011). Servant leadership: a review and synthesis. Journal of Management, 37(4), 1228-1261. https://doi.org/10.1177/0149206310380462

Vuong, B. N. (2022). The influence of Servant Leadership on job performance through innovative work behavior: does public service motivation matter? Asia Pacific Journal Public Administration, 1-21. https://doi.org/10.1080/23276665.2022.2070517

Vondolia, G. K., Hynes, S., Armstrong, C. W., & Chen, W. (2021). Subjective well-being and stated preferences: Explorations from a choice experiment in Norway. Journal of Behavioral and Experimental Economics, 91, 101682. https://doi.org/10.1016/j.socec.2021.101682

Wetzels, M., Odekerken-Schröder, G., & Van Oppen, C. (2009). Using PLS path modeling for assessing hierarchical construct models: Guidelines and empirical illustration. MIS Quarterly, 177-195. https://doi.org/10.2307/20650284

Wong, A.K.F., Kim, S., Kim, J., & Han, H. (2021). How the COVID-19 pandemic affected hotel Employee stress: Employee perceptions of occupational stressors and their consequences. International Journal of Hospitality Management, 93, 102798. https://doi.org/10.1016/j.ijhm.2020.102798

Xie, L. (2020). The impact of servant leadership and transformational leadership on learning organization: a comparative analysis. Leadership & Organization Development Journal, 41(2), 220-236. https://doi.org/10.1108/LODJ-04-2019-0148

Xiu, L., Lv, F., & van Dierendonck, D. (2023). The interplay of servant leadership behaviors and Machiavellianism on perceived leader effectiveness: the role of team conflict management. European Journal of Management and Business Economics. https://doi.org/10.1108/EJMBE-09-2022- 0281

Xu, F., & Jin, L. (2022). Impact of daily entrepreneurial stressors on long-term transformational leader behaviors and well-being: Differences in experienced and nascent entrepreneurs. Journal of Business Research, 139, 280-291. https://doi.org/10.1016/j.jbusres.2021.09.059

Yasin, R., Yang, S., Huseynova, A., & Atif, M. (2023). Spiritual leadership and intellectual capital: the mediating role of psychological safety and knowledge sharing. Journal of Intellectual Capital, 24(4), 1025-1046. https://doi.org/10.1108/JIC-03-2022-0067

Yue, C. A., Men, L. R., & Berger, B. K. (2021). Leaders as communication agents. Current trends and issues in internal communication: Theory and Practice, 19-38. https://doi.org/10.1007/978-3-030-78213-9_2

Downloads

Published

2025-08-05

How to Cite

Gonu, E. ., Abilla, N. . A., & Segbenya, M. (2025). Effect of Employee Job Satisfaction on the Relationship Between Leadership Styles and Psychological Well-Being Among Health Workers in a Developing Economy: The Quantitative Approach. Journal of Business and Enterprise Development (JOBED), 13(2). https://doi.org/10.47963/jobed.v13i.1597

Most read articles by the same author(s)