Views of Students on Support Services at College of Distance Education, University Of Cape Coast

Abstract

This study examined the views of distance education students on the kind of support services available at the College of Distance Education. Adopting the descriptive survey design, the study investigated the state of selected student support services at the College of Distance Education, University of Cape Coast. The stratified and simple random sampling procedures were employed to select a sample size of 645 out of 3,678 students offering Bachelor of Education programme from study centres across the country. Questionnaire was used to collect data which were analysed with frequencies and means. Participants confirmed that relevant study materials were supplied at the beginning of each semester. In addition, course tutors were punctual to class and displayed mastery of subject matter. Findings of the study further revealed that though counselling and advisory services were available, there were no dedicated help line nor internet counselling platforms for students. Administrative and information services were also averagely offered to students. It was recommended that management take steps to improve on administrative and information, and counselling and advisory services to help students progress smoothly in their academic work through timely provision of information and introduction of e-counselling services